This Acceptable Use Policy explains what users may not do when accessing or using NEXPA.
This Policy is incorporated into and forms part of the NEXPA Terms of Service, Privacy Policy, Organizer Agreement, Host/Venue Agreement, Cancellation & Refund Policy, Community Standards, Cookie Policy, and Copyright & DMCA Policy.
By accessing or using NEXPA, you agree to comply with this Acceptable Use Policy.
If you do not agree to this Policy, you may not use NEXPA.
NEXPA is a technology platform for venue discovery, Booking Requests, Event creation, Ticket sales, free registrations, guest lists, messaging, and related services.
This Policy is designed to protect NEXPA, Users, Guests, Organizers, Hosts, Venues, payment partners, service providers, and the integrity of the Platform.
The Community Standards focus on user behavior and community expectations. This Acceptable Use Policy focuses on platform misuse, technical abuse, account abuse, data misuse, payment abuse, Ticket abuse, automation, scraping, spam, security violations, and efforts to bypass NEXPA rules.
You may not use NEXPA in any way that is unlawful, fraudulent, deceptive, abusive, harmful, unsafe, unauthorized, disruptive, or inconsistent with the intended purpose of the Platform.
NEXPA may determine in its discretion whether conduct violates this Policy.
NEXPA may take any action it believes is appropriate to protect the Platform, Users, payment partners, Venues, Organizers, Hosts, Guests, service providers, or third parties, to the maximum extent permitted by law.
You may not scrape, crawl, spider, index, harvest, copy, download, monitor, extract, export, collect, or store data from NEXPA without NEXPA’s prior written permission.
This includes data relating to:
You may not use bots, scripts, browser extensions, scraping tools, automated agents, data extraction services, or manual processes designed to collect Platform data at scale.
Normal browsing of public Platform pages for personal or legitimate business use is allowed, but data harvesting is not.
Bots, unauthorized automation, fake accounts, auto-clickers, fake engagement, and artificial traffic are prohibited.
You may not use automated systems or coordinated behavior to:
Automation may be allowed only if NEXPA gives prior written approval.
Businesses may share one business login among staff where NEXPA permits shared business access.
The account owner and business are responsible for all activity under the shared login.
NEXPA may later require individual staff accounts, role-based access, admin controls, or identity verification for business, Host, Venue, or Organizer accounts.
If NEXPA introduces individual staff access, business admins may be responsible for inviting, removing, and managing staff users.
Admins, account owners, businesses, Hosts, Venues, and Organizers are responsible for the actions of staff, employees, contractors, representatives, agents, promoters, door staff, check-in staff, or other people using the account or acting on their behalf.
You may not share account credentials in a way that creates security risk, allows unauthorized access, hides responsibility, evades enforcement, or violates Platform rules.
You may not use NEXPA to promote, discover, list, or manage an Event and then route users to cheaper off-platform tickets, unauthorized payment links, unauthorized guest lists, or other methods designed to avoid NEXPA fees.
Where NEXPA offers online ticketing for an Event, Organizers must comply with NEXPA’s ticketing rules.
Door sales may be allowed, but Organizers may not offer door admission for a lower price than the NEXPA online all-in Ticket price for the same or equivalent admission category unless NEXPA expressly approves otherwise in writing.
You may not:
Organizers may not include external payment links in Event pages, Event descriptions, messages, images, profiles, comments, or other Platform areas for ticketing purposes unless NEXPA expressly approves otherwise.
Prohibited payment or ticketing references may include:
Venue booking payments are not processed through NEXPA as of the Effective Date. However, users may not use Venue booking discussions or Booking Requests to evade NEXPA ticketing rules for Events that use or should use NEXPA ticketing.
You may not misuse NEXPA messaging or communication tools.
Prohibited messaging conduct includes:
NEXPA may monitor, review, store, or analyze messages for safety, fraud prevention, support, enforcement, product improvement, and legal compliance.
You may not scrape, download, copy, export, sell, rent, trade, transfer, or misuse attendee data or guest list data unless NEXPA provides an approved feature allowing the specific use.
Attendee data may include:
Organizers may use attendee information only for legitimate Event operations, including check-in, admission support, Event updates, refunds, disputes, safety, legal compliance, and customer support.
Organizers may not use attendee information for unrelated marketing unless they have obtained any consent required by applicable law and NEXPA policy.
NEXPA may restrict, audit, or revoke access to attendee data if we believe it is being misused.
NEXPA does not offer a public API as of the Effective Date.
You may not access NEXPA through unofficial APIs, reverse-engineered endpoints, automated scripts, undocumented interfaces, private endpoints, or unauthorized integrations.
NEXPA may introduce API or integration features in the future. Any API or integration use will be subject to separate terms, access controls, permissions, technical limits, and approval requirements.
You may not scan, probe, test, attack, exploit, or attempt to bypass NEXPA systems, networks, applications, APIs, accounts, databases, access controls, payment flows, or security measures without NEXPA’s prior written permission.
Prohibited security conduct includes:
NEXPA may create a responsible disclosure or bug bounty program in the future. Unless such a program is available and you comply with its rules, security testing requires prior written permission.
You may not reverse engineer, decompile, disassemble, copy, clone, modify, create derivative works from, or attempt to derive source code, architecture, workflows, algorithms, ranking systems, recommendation systems, fee logic, payment flows, designs, or other protected parts of NEXPA except where applicable law expressly allows.
You may not bypass technical controls, access restrictions, account restrictions, security measures, payment controls, transfer controls, fee controls, or Platform limits.
You may not copy NEXPA’s user interface, Venue database, Event workflows, Ticketing flows, Listing structures, marketplace design, branding, or other protected elements to create a competing or confusingly similar service.
Ticket fraud is prohibited.
You may not:
NEXPA may cancel, void, restrict, investigate, or refuse Tickets that appear fraudulent, duplicated, improperly transferred, resold without authorization, or otherwise invalid.
Tickets may be transferred only through NEXPA if NEXPA provides transfer tools.
Off-platform Ticket transfers are prohibited.
You may not transfer Tickets through screenshots, forwarded QR codes, copied links, shared login credentials, payment app sales, direct messages, or other unofficial methods.
NEXPA may disable, limit, cancel, or reverse Ticket transfers if we believe a transfer is fraudulent, abusive, unsafe, unauthorized, or inconsistent with Event rules.
Ticket transfers do not override age restrictions, admission rules, Venue rules, Organizer rules, refund terms, or Platform policies.
You may not upload, transmit, link to, or distribute malware, viruses, worms, spyware, ransomware, keyloggers, tracking scripts, malicious files, deceptive links, phishing pages, harmful code, or content designed to disrupt, damage, monitor, or gain unauthorized access to systems, devices, accounts, data, or users.
This applies to:
NEXPA may scan, remove, restrict, or block content that appears unsafe or suspicious.
You may not use NEXPA to scrape Venue data, copy Listings, harvest Organizer information, poach users through automated or deceptive means, duplicate Event data, replicate NEXPA’s marketplace, or build competing datasets without permission.
Competitors may browse publicly available Platform areas for ordinary, lawful purposes, but may not:
NEXPA may restrict or block access if we believe the Platform is being used for competitive misuse.
You may not manipulate NEXPA rankings, recommendations, search results, popularity signals, attendance signals, or engagement metrics.
Prohibited manipulation includes:
NEXPA may remove manipulated activity and restrict associated accounts, Events, Listings, or users.
You may not create fake Venue locations, fake Event locations, misleading addresses, spoofed location data, or inaccurate map information.
You may not misrepresent:
NEXPA may remove or restrict Listings, Events, Booking Requests, or accounts involving false or misleading location information.
Door sales may be allowed where lawful and permitted by the Organizer, Venue, and applicable rules.
However, where NEXPA online ticketing is used for an Event, door sales may not be cheaper than the NEXPA online all-in Ticket price for the same or equivalent admission category unless NEXPA expressly approves otherwise in writing.
Door sales may not be used to:
Organizers are responsible for lawful door sales, cash handling, taxes, capacity, admission rules, guest communications, and any disputes involving door payments.
NEXPA is not responsible for at-door payments or off-platform payments.
You may not abuse payment systems, Stripe Connect, card networks, refunds, disputes, chargebacks, or Platform payment flows.
Prohibited payment abuse includes:
NEXPA may restrict payment features, pause Ticket sales, remove Events, require refunds, contact Stripe, contact law enforcement, or take other action if payment abuse is suspected.
Fraudulent and deceptive conduct is prohibited.
You may not:
NEXPA may remove or restrict fraudulent or misleading activity without prior notice.
You may not access, attempt to access, or use any account, system, feature, data, admin tool, dashboard, database, server, payment flow, or Platform area that you are not authorized to access.
You may not:
If you discover unauthorized access, you must stop using it and notify NEXPA.
You may not disrupt, overload, degrade, attack, or interfere with NEXPA.
Prohibited conduct includes:
NEXPA may rate-limit, block, restrict, or suspend activity that threatens Platform stability.
You may not upload, submit, transmit, or link to content that violates NEXPA policies.
Prohibited content may include:
NEXPA may remove, block, or preserve content as appropriate.
Business accounts, Host accounts, Venue accounts, and Organizer accounts are responsible for the actions of their staff, employees, agents, contractors, promoters, check-in staff, door staff, security staff, vendors, representatives, and other people acting on their behalf.
You are responsible for ensuring that anyone using your account or representing your business understands and follows NEXPA policies.
NEXPA may enforce this Policy against the account owner or business even if the violation was committed by a staff member, contractor, representative, or other authorized user.
Users may report violations of this Acceptable Use Policy to NEXPA.
Reports may involve:
Reports should be accurate and made in good faith.
False, abusive, or retaliatory reports may violate this Policy.
NEXPA may take any action it believes is appropriate if we believe this Policy has been violated or if activity creates risk.
Actions may include:
NEXPA does not need to wait for harm to occur before taking action.
NEXPA may act without prior notice where we believe immediate action is appropriate.
NEXPA may offer a way to appeal certain enforcement actions, but appeals are not guaranteed.
If an appeal is available, you must provide truthful, complete, and timely information.
NEXPA may deny appeals if we believe the original enforcement action was appropriate, the user created risk, the user failed to provide requested information, or reinstatement would harm NEXPA, Users, Guests, Hosts, Organizers, Venues, payment partners, service providers, or third parties.
NEXPA’s decision on an appeal may be final.
You agree to cooperate with NEXPA in investigating suspected violations of this Policy.
Cooperation may include providing:
Failure to cooperate may result in restrictions, suspension, termination, or other enforcement action.
NEXPA may update this Acceptable Use Policy from time to time.
If we make material changes, we may provide notice by posting the updated Policy, updating the “Last Updated” date, sending an email, providing an in-app notice, or using another reasonable method.
Your continued use of NEXPA after updated terms become effective means you agree to the updated Policy.
For reports involving platform abuse, fraud, spam, scraping, fake tickets, or security concerns, contact:
Redshift Software LLC Attn: NEXPA Trust & Safety New York, NY Email: [email protected] Support: [email protected]
For security concerns, contact:
For legal notices, contact:
Redshift Software LLC Attn: Legal Department New York, NY Email: [email protected]
For privacy questions, contact: