This Cookie Policy explains how Redshift Software LLC, a Delaware limited liability company, uses cookies, pixels, software development kits, local storage, mobile identifiers, analytics tools, advertising technologies, and similar technologies when you access or use NEXPA.
This Cookie Policy is incorporated into and forms part of the NEXPA Terms of Service, Privacy Policy, Organizer Agreement, Host/Venue Agreement, Cancellation & Refund Policy, Community Standards, Acceptable Use Policy, and Copyright & DMCA Policy.
By accessing or using NEXPA, you acknowledge that NEXPA may use cookies and similar technologies as described in this Cookie Policy.
NEXPA is a technology platform that helps users discover Venues, submit Booking Requests, create Events, sell Tickets, purchase Tickets, manage guest lists, communicate with other users, and discover public Events.
NEXPA may be available through a public website, mobile applications for iOS and Android, and related services.
Because NEXPA uses accounts, ticketing, payments, location-based discovery, messaging, analytics, marketing, and security features, certain cookies and similar technologies are necessary or useful for the Platform to function.
Cookies are small text files placed on your browser or device when you visit a website.
Similar technologies may include:
These technologies may help NEXPA remember you, keep you signed in, secure your account, process transactions, understand Platform usage, personalize discovery, measure marketing, detect fraud, and improve performance.
This Cookie Policy applies to:
This Policy does not apply to third-party websites, apps, payment processors, social networks, map providers, advertising networks, or other services that are not controlled by NEXPA. Those third parties may use their own cookies and similar technologies under their own policies.
NEXPA may use several categories of cookies and similar technologies.
These technologies are required for NEXPA to work properly.
They may be used to:
You may not be able to disable strictly necessary technologies through NEXPA settings because the Platform may not function without them.
NEXPA may use cookies, device identifiers, logs, fraud signals, and similar technologies to protect the Platform.
These technologies may help us:
Security and fraud-prevention technologies may be used by NEXPA, Stripe, cloud providers, analytics providers, fraud-prevention vendors, and other service providers.
NEXPA may use cookies, local storage, device settings, or similar technologies to remember preferences.
These preferences may include:
These technologies help personalize the NEXPA experience and reduce the need to re-enter the same information.
NEXPA uses analytics tools, including Google Analytics and Firebase, to understand how users interact with the Platform.
Analytics technologies may help us understand:
Analytics information may be collected through cookies, SDKs, device identifiers, event logs, and similar technologies.
NEXPA may use advertising pixels, marketing cookies, campaign tags, mobile advertising identifiers, conversion tracking, retargeting tools, and similar technologies.
These technologies may help NEXPA:
Advertising and marketing partners may collect or receive information about your browser, device, activity, interactions, and identifiers.
NEXPA may use advertising or marketing technologies on its website, mobile apps, Event pages, landing pages, emails, or other digital experiences.
NEXPA uses Stripe Connect to support paid Ticket transactions.
Stripe and related payment tools may use cookies, device data, fraud-prevention signals, payment identifiers, browser data, and similar technologies to support:
NEXPA does not store full payment card numbers. Full payment card data is handled by Stripe or another Payment Processor.
Stripe’s own technologies, terms, and privacy practices may apply when you use Stripe-powered payment or onboarding flows.
NEXPA may use location-related technologies to help users discover Venues and Events.
Location-related technologies may support:
You can control precise device location permissions through your device settings.
If you disable location permissions, some location-based features may not work properly.
NEXPA may use pixels, links, campaign tags, or similar technologies in emails.
These technologies may help us understand:
You may opt out of marketing emails using the unsubscribe link provided in those emails. You may still receive transactional or service-related emails, such as Ticket confirmations, Event updates, security alerts, account notices, payment notices, and legal notices.
If you use the NEXPA mobile app and enable push notifications, NEXPA may collect information about push notification delivery, opens, clicks, interactions, and related app activity.
This information may help us:
You can control push notifications through your device settings.
NEXPA may embed or integrate third-party content or services, such as:
These third parties may use their own cookies, pixels, SDKs, or similar technologies.
NEXPA does not control third-party cookies or technologies used by third parties outside NEXPA’s direct control.
As of the Effective Date, NEXPA does not currently plan to use session recording or heatmap tools such as Hotjar, FullStory, Microsoft Clarity, LogRocket, or similar tools.
NEXPA may add or change tools in the future. If we make material changes to our use of tracking technologies, we may update this Cookie Policy or provide additional notice where required.
NEXPA may use cookies and similar technologies to:
Cookies and similar technologies may collect or process information such as:
Some of this information may be associated with your NEXPA account, device, browser, Ticket activity, Event activity, Venue activity, or communication preferences.
NEXPA uses Google Analytics and Firebase to understand Platform performance, user behavior, app usage, errors, and engagement.
Google Analytics and Firebase may collect information through cookies, SDKs, device identifiers, event logs, and similar technologies.
This information may help NEXPA understand how users discover and use the Platform, how Event and Venue discovery performs, how checkout flows work, and how the app can be improved.
Google’s own terms and privacy practices may apply to information processed by Google Analytics, Firebase, or related Google services.
NEXPA may use advertising pixels, conversion tracking, retargeting tools, campaign tags, and similar technologies from advertising or marketing partners.
These technologies may help NEXPA promote the Platform, Events, Venues, and related services.
Advertising technologies may collect information about your activity on NEXPA and may use that information to help show relevant ads on other websites, apps, or platforms.
Depending on your location and applicable law, you may have the right to opt out of certain targeted advertising, sale, or sharing of personal information.
NEXPA will provide opt-out mechanisms where legally required.
As of the Effective Date, NEXPA does not plan to display a cookie consent banner unless legally required.
If applicable law requires NEXPA to provide a cookie banner, consent tool, opt-out mechanism, or similar notice, NEXPA may implement one.
Where a consent tool is provided, your choices may affect whether certain optional analytics, advertising, personalization, or marketing technologies are used.
Strictly necessary, security, fraud-prevention, payment, and Platform functionality technologies may remain active even if optional cookies are disabled.
User cookie controls are not finalized as of the Effective Date.
Depending on available Platform features, applicable law, and your device or browser settings, you may be able to control cookies and similar technologies through:
If you block or delete cookies, some NEXPA features may not work properly.
For example, you may need to log in again, preferences may be lost, ticketing flows may be affected, fraud-prevention systems may behave differently, and certain Platform features may be unavailable.
Most browsers allow you to block, delete, or manage cookies.
Mobile devices may allow you to control:
Your choices may vary depending on your browser, device, operating system, and app settings.
NEXPA does not control browser or device settings.
Some browsers offer a “Do Not Track” setting.
As of the Effective Date, NEXPA does not currently respond to browser “Do Not Track” signals unless legally required.
Because there is not always a consistent industry standard for responding to Do Not Track signals, NEXPA may handle other privacy preference signals separately where required by law.
Some browsers or extensions may send Global Privacy Control or similar privacy preference signals.
NEXPA is still evaluating how it will handle Global Privacy Control and similar signals.
Where legally required, NEXPA will honor applicable recognized privacy preference signals, including Global Privacy Control, as required by applicable law.
Third-party services used with NEXPA may place or read their own cookies or use similar technologies.
These third parties may include:
Third-party use of cookies and similar technologies is governed by the third party’s own terms and privacy policies.
NEXPA is not responsible for third-party cookie practices outside NEXPA’s direct control.
Some cookies and similar technologies are necessary to support secure Ticket purchases and Stripe Connect payment flows.
Payment-related technologies may help:
Disabling certain cookies or technologies may interfere with payment or ticketing functionality.
NEXPA may use cookies, local storage, device permissions, IP address, and similar technologies to help users discover Events and Venues by location.
For example, NEXPA may remember your selected city, search area, neighborhood, or location preferences.
If you grant device location permission, NEXPA may use device location to support nearby discovery features.
You can control device location permission through your device settings.
NEXPA may use email tracking technologies to understand whether emails are delivered, opened, or clicked.
Marketing email tracking may help NEXPA measure campaign effectiveness.
Transactional email tracking may help NEXPA confirm whether important messages, such as Ticket confirmations or Event updates, were delivered or interacted with.
You may opt out of marketing emails, but you may still receive transactional or service-related messages.
NEXPA may track push notification delivery, opens, clicks, and related activity if you enable push notifications.
This helps NEXPA understand whether Event reminders, Ticket updates, Booking Request notifications, message alerts, and safety notices are working properly.
You can disable push notifications through your device settings.
NEXPA may update this Cookie Policy from time to time.
We may update this Policy to reflect:
If we make material changes, we may provide notice by posting the updated Cookie Policy, updating the “Last Updated” date, sending an email, providing an in-app notice, or using another reasonable method.
Your continued use of NEXPA after an updated Cookie Policy becomes effective means you acknowledge the updated Policy.
If you have questions about this Cookie Policy, contact:
Redshift Software LLC Attn: Privacy New York, NY Email: [email protected] Support: [email protected]
For legal notices, contact:
Redshift Software LLC Attn: Legal Department New York, NY Email: [email protected]
For security concerns, contact: