This Organizer Agreement is a supplemental agreement between Redshift Software LLC, a Delaware limited liability company, and any Organizer that creates, publishes, promotes, manages, or sells tickets to an Event through NEXPA.
This Organizer Agreement is incorporated into and forms part of the NEXPA Terms of Service. By creating an Organizer account, creating an Event, publishing an Event, selling Tickets, managing a guest list, receiving payments through Stripe Connect, or otherwise using Organizer features on NEXPA, you agree to this Organizer Agreement.
If you do not agree to this Organizer Agreement, you may not use NEXPA as an Organizer.
This Organizer Agreement supplements the NEXPA Terms of Service, Privacy Policy, Cancellation and Refund Policy, Community Standards, Acceptable Use Policy, Cookie Policy, Copyright and DMCA Policy, and any additional terms, rules, or fee schedules made available by NEXPA.
Capitalized terms used but not defined in this Organizer Agreement have the meanings given in the NEXPA Terms of Service or Privacy Policy.
If this Organizer Agreement conflicts with the NEXPA Terms of Service, this Organizer Agreement controls only with respect to Organizer-specific use of the Platform. The NEXPA Terms of Service controls in all other cases.
An “Organizer” is any User who creates, promotes, manages, hosts, produces, lists, or sells Tickets to an Event through NEXPA.
Organizers may include promoters, event companies, hospitality groups, brands, venues hosting their own events, DJs, artists, collectives, creators, nightlife operators, community groups, businesses, or individuals using NEXPA to create or manage Events.
As an Organizer, you are responsible for your Events.
NEXPA provides technology that may help you create Event pages, sell Tickets, manage free registrations, communicate with Guests, maintain guest lists, use check-in tools, process payments through Stripe Connect, and discover or request Venues.
NEXPA is not the producer, operator, promoter, sponsor, guarantor, insurer, security provider, alcohol provider, venue owner, landlord, property manager, ticket issuer of record, or merchant of record for your Events unless NEXPA expressly agrees otherwise in writing.
As of the Effective Date, NEXPA may allow Users to create Organizer accounts without a formal application or manual approval process.
NEXPA may change Organizer eligibility requirements at any time. NEXPA may require applications, verification, approval, background checks, business checks, identity verification, Event review, Venue confirmation, payment onboarding, or other eligibility steps before allowing an Organizer to create Events, publish Events, sell Tickets, receive guest information, or use certain Platform features.
By using NEXPA as an Organizer, you represent and warrant that:
NEXPA may accept, reject, suspend, restrict, or terminate Organizer access at any time if we believe an Organizer creates legal, safety, payment, fraud, operational, or reputational risk.
You are responsible for all activity under your Organizer account.
You agree not to:
NEXPA may require you to verify your identity, business, brand, Venue permission, Event location, payment account, tax information, or other information before or after an Event is published.
Failure to provide requested information may result in Event removal, Ticket sale restrictions, refund requirements, payout issues through Stripe, account suspension, or termination.
Organizers may create Events through NEXPA.
Unless NEXPA requires review for a specific Event or Organizer, Events may be published instantly after creation. NEXPA still reserves the right to review, edit, restrict, remove, suspend, unpublish, or cancel any Event at any time.
By creating or publishing an Event, you represent and warrant that:
NEXPA may require additional review for certain Events, including Events involving high attendance, alcohol, age restrictions, unusual locations, safety concerns, intellectual property concerns, regulated activity, unusual refund risk, payment risk, repeated complaints, or other Platform concerns.
You are responsible for providing accurate and complete Event information.
Event information may include:
You may not misrepresent:
NEXPA may require you to correct inaccurate or incomplete Event information before or after publication.
NEXPA may allow Organizers to create Events at:
You are solely responsible for obtaining permission to use the Event location.
If the Event location is a connected Venue on NEXPA, NEXPA may offer tools for Venue confirmation, approval, messaging, request management, or coordination. Those tools do not guarantee that the Venue has approved the Event unless the applicable Venue or authorized representative confirms approval through the Platform or another valid process.
If the Event location is not listed on NEXPA, you are solely responsible for confirming that you have authority to use the location and that the location may legally and safely host the Event.
NEXPA may request proof of Venue permission at any time, including before or after an Event is published.
Proof of Venue permission may include:
If you fail to provide requested proof, NEXPA may remove the Event, pause Ticket sales, notify Ticket buyers, require refunds, restrict your account, or take other action.
You are responsible for all disputes, claims, losses, or expenses arising from unauthorized use of a Venue or Event location.
NEXPA does not charge a commission on Venue bookings.
NEXPA does not process Venue rental payments through the Platform as of the Effective Date.
NEXPA does not collect Venue deposits, minimum spends, rental fees, venue booking commissions, or Venue booking payouts.
Venue discovery and Booking Requests are intended to help Users connect, communicate, and request access to spaces. Any Venue rental agreement, minimum spend, deposit, staffing requirement, cancellation term, damages obligation, insurance requirement, or other Venue-specific commercial arrangement is between the applicable Organizer, Host, Venue, or third party.
NEXPA is not responsible for off-platform Venue payments, Venue deposits, rental disputes, minimum spend disputes, denied access, double bookings, Venue cancellations, Venue conditions, or direct agreements between Organizers and Venues.
Organizers may sell paid Tickets or offer free Tickets through NEXPA.
You are responsible for setting the Ticket face value, Ticket quantity, Ticket tiers, Event capacity, admission rules, and Event-specific terms.
You may not sell more Tickets than allowed by:
NEXPA may limit, pause, or stop Ticket sales at any time if we believe the Event creates legal, safety, fraud, refund, chargeback, payment, operational, or reputational risk.
A Ticket sold through NEXPA is valid only according to the Event terms, Platform rules, and applicable law.
A Ticket purchase does not guarantee admission if a Guest fails to satisfy lawful admission requirements, including age restrictions, identification requirements, security screening, Venue rules, dress code, intoxication rules, capacity restrictions, or safety requirements.
NEXPA may allow Organizers to create free Tickets, free registrations, RSVP events, or guest list entries.
If a Ticket has a $0 face value, no Stripe payment may be processed, no buyer payment may be collected, and no NEXPA ticketing fee may apply.
Free Tickets may still be subject to Platform rules, capacity limits, Event rules, guest list rules, check-in requirements, transfer restrictions, anti-fraud controls, and cancellation policies.
You may not use free Tickets or RSVP features to mislead Guests, inflate attendance, manipulate Platform rankings, evade fees for paid admission, or create fraudulent guest lists.
NEXPA may restrict free Tickets, RSVP features, guest list features, or zero-dollar Events if we believe they are being abused.
NEXPA uses Stripe Connect, including Stripe Express connected accounts, to support paid Ticket transactions.
For paid Ticket sales, NEXPA is designed to use Stripe Connect direct charges. This means the Ticket payment is processed on your connected Stripe account.
Unless otherwise disclosed at checkout, you are the merchant of record for paid Ticket transactions.
NEXPA does not hold your Ticket proceeds, maintain stored balances for you, or issue payouts to you. Stripe manages payouts through your connected Stripe account.
You may be required to create, connect, and maintain a Stripe Express account before creating an Event, publishing an Event, selling paid Tickets, or accessing other payment-related features. As of the Effective Date, NEXPA may require Stripe Express onboarding before Event creation or before paid Ticket sales are enabled.
You agree to comply with all applicable Stripe terms, Stripe Connect requirements, card network rules, bank requirements, fraud-prevention rules, and payment laws.
You authorize NEXPA and Stripe to collect, deduct, transfer, withhold, reverse, refund, or otherwise process amounts related to:
NEXPA is not responsible for Stripe onboarding decisions, verification requirements, payout timing, account holds, account restrictions, bank delays, card network rules, failed payments, failed payouts, disputes, chargebacks, or Stripe service issues.
NEXPA may receive an application fee from paid Ticket sales.
NEXPA’s default fee model may include:
NEXPA’s default percentage-based platform fee may be tiered, banded, volume-based, Event-specific, Organizer-specific, or otherwise structured as disclosed before Event publication or Ticket sales.
As of the Effective Date, NEXPA’s default percentage-based platform fee may use a banded structure where different Tickets in the same Event may be charged different percentage rates based on their position in the Event’s total Ticket sales.
NEXPA may negotiate different fees with individual Organizers.
NEXPA may publish the applicable fee structure in a separate Fee Schedule, Organizer dashboard, Event creation flow, checkout flow, or written agreement.
You are responsible for reviewing the applicable fees before publishing an Event or selling Tickets.
By publishing a paid Event or selling Tickets through NEXPA, you authorize NEXPA to collect its application fee through Stripe Connect.
NEXPA may change its fee structure prospectively. Fee changes will not apply retroactively to completed Ticket sales unless required by law, Stripe, card network rules, refund handling, chargeback handling, or another applicable obligation.
NEXPA may display an all-in Ticket price to buyers before checkout.
The all-in Ticket price may include:
You agree to provide accurate Ticket pricing and fee-related information needed for NEXPA to display Ticket prices clearly.
You may not hide mandatory fees, misrepresent Ticket prices, advertise false discounts, create deceptive scarcity, mislead buyers about total cost, or communicate a different price outside the Platform in a way that violates law or Platform rules.
NEXPA may require you to revise, remove, or correct Event pricing if we believe the pricing is confusing, misleading, unlawful, incomplete, or inconsistent with Platform rules.
Payouts are managed by Stripe through your connected Stripe account.
NEXPA does not hold your funds or issue payouts.
Stripe payout timing may depend on Stripe account settings, risk review, bank processing, account verification, region, payout schedule, holidays, disputes, negative balances, reserves, and other Stripe-controlled factors.
Where Stripe and Platform settings allow, NEXPA may configure, request, or support payout timing that is tied to Event risk, Event timing, refund risk, chargeback risk, account history, or Platform policy.
NEXPA may choose to allow normal Stripe payout timing, delayed payout timing, payout timing after an Event, or other payout timing supported by Stripe.
You acknowledge that Stripe, not NEXPA, controls final payout processing, payment availability, bank settlement, verification, holds, reserves, and account restrictions.
Unless otherwise disclosed at checkout, all Ticket sales are final unless the Event is canceled or applicable law requires otherwise.
If you cancel an Event after Tickets have been sold, Ticket buyers should receive a refund according to the NEXPA Cancellation and Refund Policy, applicable law, Stripe rules, and Platform capabilities.
You are responsible for refunds arising from your Events.
NEXPA may require you to issue refunds if:
Where Stripe tools allow, refunds may be processed through Stripe on your connected Stripe account.
If a refund is issued, NEXPA may return, retain, reduce, or adjust its application fee according to the applicable refund rules, Platform settings, Stripe capabilities, disclosed Event terms, and applicable law.
Stripe processing fees may not always be returned by Stripe when a refund is issued. You are responsible for understanding how Stripe fees apply to refunds.
You may not refuse required refunds, delay refunds in bad faith, mislead buyers about refund rights, or direct buyers away from NEXPA’s support process to avoid refund obligations.
If an Event is postponed or rescheduled, Tickets may remain valid for the new date unless otherwise required by law, required by NEXPA policy, required by the disclosed Event terms, or determined by the Organizer.
You are responsible for promptly notifying Ticket buyers of any postponement or rescheduled date.
Your notice should include:
NEXPA may require additional notice, refund options, Event updates, or other actions if the postponement creates legal, consumer protection, safety, payment, or Platform risk.
You are responsible for notifying Guests of material Event changes.
Material Event changes may include changes to:
Unless otherwise required by law, Event-specific terms, NEXPA policy, or Platform action, the Organizer may determine whether a material Event change creates a refund option.
NEXPA may still require refunds, notices, Event edits, Ticket sale restrictions, or other action if NEXPA believes the change is misleading, unfair, unsafe, unlawful, or likely to create excessive disputes, chargebacks, or complaints.
You are financially responsible for chargebacks, payment disputes, reversals, dispute fees, fraud claims, and related costs arising from your Ticket sales and Events.
For direct charges on your connected Stripe account, disputes may debit your connected account balance.
You agree to cooperate with NEXPA and Stripe in responding to disputes and chargebacks.
You may be required to provide:
NEXPA may restrict Ticket sales, remove Events, suspend your account, or limit Platform access if your Events create excessive disputes, chargebacks, refunds, fraud claims, or buyer complaints.
You are responsible for determining, collecting, reporting, and remitting all taxes that apply to your Events, Ticket sales, fees, revenue, sponsorships, merchandise, admissions, or other transactions.
Taxes may include sales tax, admission tax, amusement tax, income tax, withholding tax, local event taxes, value-added tax, goods and services tax, or other taxes.
NEXPA does not determine your tax obligations unless NEXPA expressly implements a specific tax calculation or remittance feature.
Stripe, NEXPA, or other providers may collect, report, retain, or share tax-related information where required by law, Payment Processor rules, card network requirements, or Platform operations.
You agree to provide accurate tax information when requested.
NEXPA does not provide tax advice. You should consult a qualified tax professional regarding your obligations.
NEXPA may provide guest list, Ticket management, or check-in tools.
As of the Effective Date, Organizers may view attendee information through NEXPA as needed to operate Events, but NEXPA may restrict exporting, downloading, scraping, copying, or bulk transferring attendee or guest list data.
You may use attendee information only for legitimate Event operations, including:
You may not:
NEXPA may restrict your access to attendee information if we believe you are misusing data.
You may communicate with attendees about the Event they purchased or registered for, including transactional and service-related messages such as Event updates, schedule changes, check-in instructions, safety notices, admission rules, refund information, or support responses.
You may not send unrelated marketing emails, promotional texts, or future-event campaigns to attendees unless you have obtained any consent required by applicable law and NEXPA policy.
If you send commercial emails, you are responsible for complying with applicable email marketing laws, including requirements relating to accurate sender information, non-deceptive subject lines, opt-out mechanisms, and honoring unsubscribe requests.
If you send marketing texts or automated text messages, you are responsible for complying with applicable SMS, TCPA, consent, opt-out, carrier, and messaging platform rules.
You must honor opt-out requests as required by law.
NEXPA may provide communication tools, but use of those tools does not guarantee compliance with marketing, privacy, or consumer protection laws.
NEXPA may restrict Organizer messaging if we believe an Organizer is sending spam, violating law, ignoring opt-outs, misleading attendees, or creating Platform risk.
Ticket transfers may be allowed only through NEXPA if NEXPA provides transfer tools.
You may not create your own transfer process that bypasses NEXPA’s Ticket controls, QR code rules, guest list rules, fraud controls, or Platform policies.
NEXPA may allow, restrict, pause, or disable Ticket transfers for any Event.
Ticket transfers may be subject to:
NEXPA does not guarantee that transferred Tickets will be accepted if the transfer violates Platform rules, Event rules, Venue rules, or applicable law.
Unauthorized Ticket resale is prohibited.
You may not use NEXPA to enable scalping, unauthorized resale, speculative ticketing, fake tickets, duplicate tickets, or off-platform transfer markets.
Guests may not resell Tickets unless NEXPA expressly permits resale through an authorized NEXPA feature.
Organizers may not encourage Guests to resell Tickets outside NEXPA.
NEXPA may cancel, void, restrict, or refuse Tickets that appear to be resold, duplicated, transferred improperly, fraudulently obtained, or otherwise in violation of Platform rules.
NEXPA allows Organizers to create age-restricted Events, including 21+ Events, where lawful.
You are responsible for clearly disclosing age restrictions before Tickets are purchased or registrations are completed.
You are responsible for enforcing age restrictions at the Event.
If an Event is 21+ or otherwise age-restricted, you must ensure appropriate ID checks, admission controls, staff instructions, and Venue compliance.
A Guest who purchases a Ticket but fails to satisfy a lawful age restriction may be denied admission and may not be entitled to a refund unless required by law, Event terms, or NEXPA policy.
You may not use NEXPA to promote underage drinking, unlawful admission, or age-restricted activity without proper controls.
Organizers may create Events where alcohol is served only if alcohol service is lawful, properly licensed, and approved by the applicable Venue or license holder.
NEXPA does not sell, serve, furnish, distribute, supervise, license, or control alcohol.
You are responsible for ensuring that alcohol-related activity complies with all applicable laws, rules, licenses, permits, insurance requirements, Venue rules, and age-verification obligations.
You may not use NEXPA to promote:
NEXPA may remove, restrict, or cancel any Event that appears to involve unlawful or unsafe alcohol activity.
You are responsible for Event safety and operations.
Depending on the Event, your responsibilities may include:
NEXPA does not provide security, emergency services, medical services, fire safety services, crowd management, or on-site supervision unless NEXPA expressly agrees in writing.
You must promptly notify NEXPA of serious safety incidents connected to an Event listed or ticketed through NEXPA.
NEXPA may pause Ticket sales, remove Events, notify users, contact law enforcement, preserve records, restrict accounts, or take other action if we believe an Event creates safety risk.
You are responsible for obtaining all permits, licenses, approvals, registrations, consents, insurance, and permissions required for your Event.
Depending on the Event, requirements may involve:
NEXPA does not determine whether you need any particular permit, license, approval, or insurance.
Your ability to create an Event on NEXPA does not mean NEXPA has reviewed or approved your legal compliance.
You are responsible for all Event content you submit to NEXPA.
Event content may include:
You represent and warrant that you own or have the necessary rights to use all Event content you submit.
You may not submit Event content that:
NEXPA may review, edit, reject, remove, restrict, or require changes to Event content at any time.
NEXPA may remove or restrict any Event in its discretion.
Illegal Events and illegal activities are prohibited.
You may not use NEXPA to create, promote, facilitate, or sell Tickets to Events involving:
NEXPA may also remove Events that are lawful but inconsistent with NEXPA’s Platform standards, business interests, safety expectations, payment risk tolerance, user experience, or brand direction.
NEXPA does not need to publish or continue hosting any Event.
NEXPA does not provide insurance for Organizers, Events, Venues, vendors, performers, Guests, attendees, or third parties.
You are responsible for determining whether insurance is required or appropriate for your Event.
Insurance may include:
NEXPA may require proof of insurance for certain Events, Organizers, Venues, or risk categories.
NEXPA’s request for proof of insurance does not mean NEXPA has verified coverage, approved coverage, or determined that coverage is sufficient.
Organizers are the first point of support for Event-specific issues.
Event-specific issues may include:
NEXPA may provide platform support for issues involving account access, payment processing, Ticket delivery, technical issues, Platform tools, reports, fraud, or policy enforcement.
You agree to respond to Guest questions and NEXPA support requests in a timely, professional, and lawful manner.
Failure to provide adequate support may result in Event removal, Ticket sale restrictions, refunds, account restrictions, or other action.
If you cancel an Event after Tickets have been sold, you must promptly notify NEXPA and affected Guests.
You are responsible for refunds required by the NEXPA Cancellation and Refund Policy, applicable law, Stripe rules, card network rules, and Platform policy.
Cancellation notices should include:
NEXPA may send cancellation notices, require refunds, process or facilitate refunds through Stripe where available, restrict future Ticket sales, suspend your account, or take other action.
You are responsible for losses, claims, chargebacks, disputes, fees, fines, penalties, and expenses arising from Event cancellation, except to the extent caused by NEXPA’s own willful misconduct or violation of law.
NEXPA may remove, restrict, unpublish, or cancel an Event on the Platform if we believe:
If NEXPA removes or cancels an Event, NEXPA may require refunds, pause Ticket sales, notify Guests, restrict your account, or take other action.
NEXPA is not liable for losses resulting from Event removal or cancellation where NEXPA acts in good faith to protect users, the Platform, payment partners, Venues, or third parties.
NEXPA may allow Guests or users to review, rate, report, or provide feedback about Events and Organizers.
You may not manipulate reviews, ratings, attendance signals, Ticket sales, saves, follows, comments, or other Platform metrics.
You may not:
NEXPA may remove, hide, restrict, or reject reviews or ratings that violate Platform rules.
You are responsible for obtaining all rights necessary for your Event.
This may include rights related to:
NEXPA does not obtain music licenses, performance licenses, brand permissions, sponsorship rights, image releases, or intellectual property permissions for your Event.
You agree not to use NEXPA to infringe, misappropriate, or violate third-party rights.
You must comply with the NEXPA Privacy Policy and all applicable privacy, marketing, consumer protection, and data-security laws.
You may use personal information received through NEXPA only for legitimate purposes related to the applicable Event, Ticket purchase, refund, dispute, safety issue, legal obligation, or support issue.
You must protect personal information from unauthorized access, disclosure, loss, misuse, or unlawful processing.
You must promptly notify NEXPA if you believe attendee information, Ticket data, guest list data, or other personal information obtained through NEXPA has been compromised.
You agree to cooperate with NEXPA regarding:
You must provide requested information in a timely and accurate manner.
Failure to cooperate may result in Event removal, Ticket sale restrictions, account suspension, or termination.
NEXPA may suspend, restrict, or terminate your Organizer access if we believe:
Termination does not eliminate obligations that arose before termination, including refund obligations, chargeback obligations, tax obligations, data protection obligations, indemnification obligations, and dispute-related obligations.
You agree to defend, indemnify, and hold harmless Redshift Software LLC and its owners, members, managers, officers, directors, employees, contractors, agents, affiliates, service providers, licensors, and partners from and against any claims, demands, actions, losses, liabilities, damages, judgments, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
NEXPA reserves the right to control the defense of any matter subject to indemnification, at your expense. You agree to cooperate with our defense.
You may not settle any claim in a way that imposes liability, obligation, admission, restriction, or expense on NEXPA without our prior written consent.
NEXPA does not guarantee Ticket sales, attendance, Event success, Venue approval, search ranking, promotion, visibility, user engagement, revenue, profitability, or any business outcome.
Platform features, search results, recommendations, rankings, promotional placements, and user engagement may vary.
You are responsible for your own Event marketing, operations, pricing, staffing, production, compliance, and financial results.
NEXPA may modify, suspend, limit, or discontinue Organizer features at any time.
This may include changes to:
NEXPA is not liable for losses arising from changes to Organizer features, except where prohibited by law.
For Organizer support, contact:
Redshift Software LLC Attn: NEXPA Organizer Support New York, NY Email: [email protected] Support: [email protected]
For legal notices, contact:
Redshift Software LLC Attn: Legal Department New York, NY Email: [email protected]
For privacy questions, contact:
For safety concerns, contact: