These Community Standards explain the behavior, content, event, venue, safety, and trust rules that apply when using NEXPA.
NEXPA is built to help people discover venues, create events, sell tickets, attend events, and connect around nightlife, hospitality, culture, music, brands, and social experiences. To make that work, users must act honestly, safely, lawfully, and respectfully.
These Community Standards are incorporated into and form part of the NEXPA Terms of Service, Organizer Agreement, Host/Venue Agreement, Cancellation & Refund Policy, Privacy Policy, Acceptable Use Policy, Cookie Policy, and Copyright & DMCA Policy.
By using NEXPA, you agree to follow these Community Standards.
NEXPA is designed around five basic principles:
NEXPA may remove content, restrict features, pause ticket sales, cancel events, suspend accounts, terminate accounts, require refunds, or take other action when we believe these standards have been violated.
These Community Standards apply to all users of NEXPA, including:
These standards apply both on the Platform and, where relevant, to conduct connected to an Event, Venue, Ticket, Booking Request, message, listing, or other NEXPA-related activity.
You may use NEXPA only for lawful purposes.
You may not create, promote, host, attend, facilitate, or sell tickets to illegal events or activities.
Users are responsible for understanding and complying with laws that apply to their own activities, including laws related to:
NEXPA does not provide legal advice and does not guarantee that any Venue, Event, Host, Organizer, Guest, Ticket, or activity complies with law.
Harassment, threats, stalking, bullying, intimidation, and abusive conduct are not allowed.
You may not:
NEXPA may remove content, restrict messaging, suspend accounts, or take other action if we believe harassment or abusive conduct has occurred.
Discrimination is not allowed.
You may not discriminate against users based on protected characteristics, including race, color, religion, national origin, sex, gender, gender identity, sexual orientation, disability, age, marital status, veteran status, or any other characteristic protected by applicable law.
This applies to:
Lawful event rules may be allowed where permitted by law, such as lawful 21+ age restrictions, lawful capacity rules, lawful ID requirements, lawful security screening, lawful dress codes, or lawful venue policies.
Any rule that is used as a cover for unlawful discrimination is prohibited.
NEXPA does not allow hate groups, extremist events, violent ideology, terrorist activity, or content that promotes violence or dehumanization.
You may not use NEXPA to create, promote, support, fundraise for, organize, or provide services to:
NEXPA may remove borderline content or events if we believe they create safety, legal, reputational, or community risk.
Adult-themed or sexually oriented events may be reviewed case by case.
NEXPA may allow lawful adult-themed nightlife or entertainment events where they comply with law, venue rules, age restrictions, consent requirements, and Platform standards.
NEXPA may reject, remove, or restrict events involving:
NEXPA has discretion to decide whether adult-themed content or events are appropriate for the Platform.
Events involving illegal drugs or unlawful controlled-substance activity are prohibited.
Lawful cannabis-related events may be considered case by case if they comply with all applicable laws, licenses, permits, age restrictions, venue rules, and Platform requirements.
You may not use NEXPA to promote:
NEXPA may remove or restrict any event involving drugs, cannabis, or controlled substances if we believe it creates legal, safety, payment, reputational, or Platform risk.
Events involving weapons, firearms, explosives, or dangerous items are prohibited unless NEXPA expressly approves a lawful, controlled, and appropriate exception in writing.
You may not use NEXPA to create, promote, facilitate, or sell tickets to events involving:
NEXPA may remove or restrict any event or content involving weapons or dangerous items.
Illegal gambling is prohibited.
Lawful gambling-related events may be allowed only if they comply with all applicable laws, licenses, permits, venue approvals, age restrictions, tax obligations, and Platform requirements.
NEXPA may remove or restrict gambling-related events if we believe they are unlawful, misleading, unsafe, unauthorized, or likely to create payment, legal, or reputational risk.
Organizers are solely responsible for ensuring that gambling-related activities are lawful.
Political events may be allowed on NEXPA if they are lawful and comply with all applicable campaign finance, fundraising, disclosure, venue, ticketing, tax, safety, and advertising requirements.
NEXPA does not endorse political events merely because they appear on the Platform.
Organizers are responsible for all political-event compliance, including required disclosures, donation rules, contribution limits, reporting, prohibited donors, and fundraising restrictions.
NEXPA may remove or restrict political events that are unlawful, misleading, unsafe, hateful, violent, fraudulent, or otherwise inconsistent with Platform standards.
Crypto, trading, investment, business, and financial-pitch events may be allowed if they are lawful and not misleading.
Organizers may not use NEXPA to promote:
NEXPA may remove or restrict financial, crypto, trading, or investment-related events if we believe they create legal, consumer protection, payment, fraud, or reputational risk.
Guests must follow lawful Event, Organizer, Venue, security, age, ID, dress code, ticketing, entry, and safety rules.
Guests may be denied entry or removed from an Event for lawful reasons, including:
NEXPA is not responsible for Guest conduct, Venue conduct, Organizer conduct, security decisions, or admission decisions.
Dress codes are allowed if they are lawful, clearly communicated, and applied in a non-discriminatory manner.
Organizers and Venues may not use dress codes as a cover for unlawful discrimination.
If a dress code materially affects admission, the Organizer should disclose it before ticket purchase or registration where reasonably possible.
NEXPA may require Event pages to be updated if a dress code is unclear, misleading, discriminatory, or likely to create disputes.
Alcohol-related events and 21+ events may be allowed if lawful and properly approved.
Organizers and Hosts are responsible for their own roles in alcohol compliance.
Organizers are responsible for Event-specific alcohol compliance where they arrange, promote, sell, sponsor, or control alcohol service.
Hosts and Venues are responsible for venue-side alcohol rules, licenses, restrictions, and approvals.
NEXPA does not sell, serve, furnish, supervise, authorize, license, or control alcohol.
You may not use NEXPA to promote:
NEXPA may remove or restrict alcohol-related events if we believe they create legal, safety, payment, or reputational risk.
Events may involve photography, video, social media content, promotional filming, livestreaming, or other media capture.
Organizers are responsible for obtaining any consent, releases, notices, permissions, or approvals required for photography, video, or media use at their Events.
Hosts and Venues are responsible for communicating venue-specific photography or filming restrictions.
Users may not use photography or video to harass, exploit, dox, stalk, shame, or endanger another person.
NEXPA may remove content that violates privacy, publicity, safety, harassment, intellectual property, or Platform rules.
Misleading Event pages, Venue Listings, Ticket descriptions, promotions, and messages are not allowed.
You may not misrepresent:
Fake performers, fake sponsors, fake venue approvals, fake scarcity, fake guest lists, fake ticket inventory, and misleading event claims are prohibited.
NEXPA may remove content, pause ticket sales, require refunds, restrict accounts, or take other action if we believe an Event or Listing is misleading.
Spam and platform manipulation are prohibited.
You may not:
NEXPA may restrict or remove accounts, events, listings, tickets, messages, or activity connected to spam, bots, or manipulation.
Where NEXPA offers online ticketing for an Event, Organizers must make online tickets available through NEXPA according to Platform rules.
At-door payments may be allowed, but Organizers may not use at-door pricing to undercut NEXPA ticketing.
Organizers may not offer a lower price at the door than the online all-in ticket price available through NEXPA for the same ticket type or equivalent admission category, unless NEXPA expressly approves otherwise.
Organizers may not use door payments, cash sales, payment apps, direct payment links, or off-platform ticketing to evade NEXPA fees, mislead users, avoid refund obligations, manipulate ticket availability, or undermine Platform rules.
NEXPA is not responsible for off-platform payments, at-door cash transactions, third-party payment app transactions, Venmo, Zelle, Cash App, wire transfers, checks, direct invoices, table payments, bottle-service payments, or other payments not processed through NEXPA-supported tools.
If an Organizer sells tickets outside NEXPA, the Organizer remains responsible for complying with law, venue rules, capacity limits, refund obligations, tax obligations, and consumer protection requirements.
NEXPA may allow users to report safety issues, harassment, fraud, unauthorized events, venue problems, misleading listings, ticket issues, privacy violations, intellectual property violations, or other concerns.
Reports must be truthful and made in good faith.
You may not submit false reports, fake complaints, retaliatory complaints, fabricated evidence, or misleading claims.
You may not abuse reporting tools to harass competitors, silence criticism, harm another user, avoid payment obligations, or obtain refunds unfairly.
NEXPA may take action against users who abuse reporting or support tools.
Users are encouraged to report serious safety concerns connected to NEXPA activity.
Safety concerns may include:
In an emergency, users should contact local emergency services first.
NEXPA may investigate safety reports and may take action, including removing content, pausing ticket sales, canceling events on the Platform, notifying users, contacting Hosts or Organizers, preserving records, restricting accounts, or contacting law enforcement.
Users who receive personal information through NEXPA must handle it responsibly and lawfully.
Organizers may receive attendee information for legitimate Event operations.
Hosts may receive Booking Request information for legitimate Venue inquiry purposes.
Users may not:
NEXPA may restrict access to user information if we believe it is being misused.
Users must respect intellectual property rights.
You may not upload, post, promote, or use content that infringes another person’s rights, including:
Organizers are responsible for obtaining rights for Event content, music, artwork, performers, sponsors, photography, video, and promotional materials.
Hosts are responsible for having rights to Venue photos, logos, descriptions, and Listing content.
NEXPA may remove content that appears to infringe intellectual property rights.
Residential apartments and private residences are not allowed as Venue Listings on NEXPA as of the Effective Date.
Users may not use NEXPA to submit, promote, or ticket unauthorized residential apartment events or private residence parties in violation of Platform rules.
NEXPA may remove residential or private-apartment Listings, Events, or activity if we believe they violate this rule.
Guests, Organizers, Hosts, and other users must respect Venues and property.
You may not:
Property damage is handled directly between the responsible parties. NEXPA does not manage property damage claims, collect damage deposits, inspect damage, or pay for property damage.
NEXPA may enforce these Community Standards in its discretion.
If NEXPA believes a user has violated these standards or created risk, NEXPA may take one or more actions, including:
NEXPA does not need to wait for harm to occur before taking action.
NEXPA may consider user reports, internal review, payment signals, fraud indicators, safety concerns, public information, Platform activity, third-party reports, and other information when enforcing these standards.
NEXPA may offer a way to appeal certain removals, restrictions, suspensions, or enforcement actions, but appeals are not guaranteed.
If an appeal is available, users must provide accurate and complete information.
NEXPA may deny appeals if we believe the original action was appropriate, the user created risk, the user failed to provide requested information, or reinstatement would harm NEXPA, users, Hosts, Organizers, Venues, Guests, payment partners, or third parties.
NEXPA’s decision on an appeal may be final.
NEXPA may contact law enforcement, regulators, emergency services, payment processors, card networks, Venues, Hosts, Organizers, Guests, or other third parties when we believe it is reasonably necessary to address:
NEXPA may preserve and disclose information as described in the Privacy Policy and as permitted or required by law.
NEXPA’s failure to enforce these Community Standards in one situation does not prevent NEXPA from enforcing them in another situation.
NEXPA may choose how to enforce these standards based on context, severity, risk, history, evidence, and Platform needs.
NEXPA may update these Community Standards from time to time.
If we make material changes, we may provide notice by posting the updated standards, updating the “Last Updated” date, sending an email, providing an in-app notice, or using another reasonable method.
Your continued use of NEXPA after updated Community Standards become effective means you agree to the updated standards.
For community or safety reports, contact:
Redshift Software LLC Attn: NEXPA Trust & Safety New York, NY Email: [email protected] Support: [email protected]
For legal notices, contact:
Redshift Software LLC Attn: Legal Department New York, NY Email: [email protected]
For privacy questions, contact: